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FAQ's

Health Insurance

1. Does the University offer health insurance?

   The University requires students enrolled in 12 or more credit hours to participate in the student health insurance program. Students enrolled in fewer than 12 hours may elect to participate, but it is not required.

2. Am I required to pay for health insurance if I already have health insurance coverage?

   No. If you have private health insurance, you may waive the University health insurance by completing an online waiver at www.aetnastudenthealth.com.

3. Do I have to waive health insurance coverage every semester?

   Yes, you must waive health insurance coverage each semester if you are enrolled in 12 or more hours and have private coverage.

4. What is the deadline for waiving health insurance?

   The deadline to waive student health insurance is generally the last day of the add/drop period. The deadline is posted online at http://www.lincolnu.edu/pages/2011.asp, in the Lincoln University Bulletin, and the Schedule of Courses offered each semester.

5. What services does the health insurance plan cover?

   For information regarding covered services, please contact Student Health Services at (573) 681-5476.

6. How much will I be charged for health insurance?

   Health insurance is currently $232.50 per semester. Rates for spouse and dependent coverage are available at www.aetnastudenthealth.com.

7. Why wasn’t the charge for health insurance on my bill when I registered for classes?

   Health insurance charges are added to your student account after the add/drop period has closed, allowing us to determine who is required to purchase the coverage.

Book Purchases

8. May I charge my textbooks to my student account?

   If you have excess financial aid, you may charge your textbooks to your student account. If you have been awarded a book scholarship, you may also charge textbooks up to the amount of the scholarship. If an agency is sponsoring you and authorizes book purchases, you may charge your textbooks to your student account. You may proceed to the bookstore with your picture ID to make your purchases. They will know what and how much you may charge. You don’t need to visit Student Accounts to receive a voucher.

9. How do I purchase books with my book scholarship?

   If you have a book scholarship, you can proceed to the bookstore to make your purchases. They will have your scholarship information. You will need to show your picture ID.

10. Do I need a written book voucher in order to charge my books?

    You do not need to visit Student Accounts to receive a voucher. The bookstore will have the information about what and how much you may charge. You will need to show a picture ID.

11. Where do I get a book voucher?

    Lincoln University no longer issues written book vouchers. You may proceed to the bookstore. They will know what and how much you may charge. You do not need to visit Student Accounts.

12. How much do books cost?

    The cost of textbooks varies widely. You can estimate approximately $100 per class to get an idea. However, that is only an estimate. Your best option is to contact the bookstore for that information.

13. What can I charge at the bookstore?

What can be purchased varies based on the type of financial aid or sponsorship you receive. Some awards and authorizations allow the purchase of supplies and miscellaneous items while others are limited to textbooks. The bookstore will be able to tell you what you may purchase.

Payment Plans

14. May I sign a payment plan for my college expenses?

    Yes, you may enroll in a payment plan. The University offers payment plans through Nelnet/FACTS.Using WebAdvisor, click on the Nelnet/FACTS link to enroll.

15. Is there a fee for setting up a payment plan?

    Yes, there is an enrollment fee of $25.This fee is charged by Nelnet/FACTS and becomes part of your payment plan agreement.

16. How many payments will I have to make?

    The University offers up to five payment plans with varying down payment percentages and number of payments. The earlier you enroll in a payment plan, the more choices you will have available.

17. Will my pending financial aid be included in the payment plan?

    Yes, awarded financial aid will be included in the calculation to determine the amount of your payment plan.

18. What is the amount of my payments?

    The amount of your payments will be determined by the amount of your charges, your pending aid, and the payment plan you choose.

19. May I pay in the office instead of setting up a payment plan?

    Yes, you may PAY IN FULL at the Cashier’s Office. If you wish to enroll in a payment plan, do not make a payment at the Cashier’s Office. All payments will be processed electronically through Nelnet/FACTS.

20. My login doesn’t work. What should I do?

    The information available on the Nelnet/FACTS website will give clear login instructions. If you are still unable to log in, contact the OIT Help Desk at (573) 681-5888.

21. Why did I receive a statement when I have a payment plan set up?

Monthly statements are mailed to all students who have a balance on their student accounts. If you are currently enrolled in a payment plan through Nelnet/FACTS, you will not need to take any action.

Refunds

22. When will my refund be ready?

    The first refunds each semester are generally available on Friday of the second week of the semester. However, that date can fluctuate if there is a school holiday or other closing during the first two weeks. The 2008-2009 first refund dates are available here.

23. How will I get my refund?

    Refunds are generally paid by check. However, payments made by credit card will be refunded by credit card. In other words, if you paid for your classes with a credit card and then dropped one of the classes within the refund period, creating a credit balance on your student account, your refund would be made to your credit card.

24. My parents have a Parent Plus loan. Who gets the refund, me or my parents?

    A PLUS loan is borrowed by the parent, not the student. The proceeds of the loan are applied to the student account, and any refund created by the loan is disbursed as the PARENT instructs. The parent may elect to receive the refund personally or have it disbursed to the student.

Financial Aid

25. When will my loans come in?

    The disbursement of your student loans will coincide with the date the loans are certified by Financial Aid.Please contact the Financial Aid department at (573) 681-6156 for more specific information about your disbursement dates. You may access the general refund schedule online at http://www.lincolnu.edu/pages/1974.asp.

26. Why were my loans split in half?

    Student Loans taken out for one semester only must be paid in two installments. For example, if you requested a loan for the fall semester only, it will be disbursed by the lender in two payments.

27. Will I receive a refund?

    You will receive a refund if the financial aid you actually receive is greater than the charges on your student account. You may also receive a refund if you drop a class within the refund period or if you have overpaid. The first refunds each semester are available generally on Friday of the second week of the semester. However, that date can fluctuate if there is a school holiday or other closing during the first two weeks. Payments made to Lincoln University by credit card will be refunded by credit card. In other words, if you paid for your classes with a credit card and then dropped one of the classes within the refund period, creating a credit balance on your student account, your refund would be made to your credit card. Refunds of payments made via Nelnet/FACTS will be made by check.

28. When will I receive a refund if I drop a class?

    Refunds are available for pick up at the Cashier’s Office each Friday morning. If you dropped your class by noon on Wednesday, you should have a refund on Friday. If you drop later in the week than noon on Wednesday, your refund would be available for pick up on Friday of the following week.

29. Have all of my scholarships been awarded?

    Financial Aid can provide you with information about your financial aid awards including grants, scholarships, and student loans. Please contact Financial Aid at (573) 681-6156 with questions about your Financial Aid. You may also access this information on their webpage at http://www.lincolnu.edu/pages/185.asp.

Miscellaneous

30. When do I have to pay my tuition and fees?

    The last day to make financial arrangements is generally the last business day before classes begin. That date is published on our website at http://www.lincolnu.edu/pages/2011.asp, in the Lincoln University Bulletin, and the Schedule of Courses.

31. Why doesn’t my statement show the financial aid I’m getting?

    Monthly billing statements do not include pending financial aid, only financial aid that has actually transferred to the student account. Registration statements issued upon registration activity do include pending financial aid as well as a course schedule.

32. I received a 1098T and don’t know what it is.

    Colleges and Universities are required to provide students with a 1098T statement that lists qualified tuition expenses, grants, and scholarships. These tax statements are used in preparing your tax return. Information is available on our website at http://www.lincolnu.edu/pages/269.asp. If you have further questions, contact your tax preparer.

33. I received a 1042S and don’t know what it is.

    The 1042S is a tax statement issued to international students who have received scholarship income from the University. For further information, contact your tax preparer.

34. What is the Midwest Student Exchange Program and how do I sign up for it?

    For information regarding the Midwest Student Exchange Program, contact the Office of Admissions at (573) 681-5023.

35. How much will it cost to attend Lincoln University?

    You will be charged tuition based on your residency and the program you attend. You will also be charged hourly activity and technology fees plus a semester building maintenance fee. Further information is available on our website at http://www.lincolnu.edu/pages/1943.asp.

36. What is my balance?

    You may view your account summary online through WebAdvisor. If you need further assistance, please visit Student Accounts, 105 Young Hall, or call (573) 681-5278.